CenturyLink Lead Operations Technician in London, United Kingdom

About CenturyLink

CenturyLink at http://www.centurylink.com/ (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The European Technical Support Center (ETSC) is a Tier 2 support team and operates 24/7. The team is based in London Docklands and manages customer services over a global network. Our primary objective is to provide first class customer service and work as an effective team within the Service Assurance organisation.

The successful candidate for this key role would be responsible for providing, owning and managing the technical support for the EMEA (Europe, Middle-east and Africa) customer base.

The ETSC supports a product portfolio consisting of Transport, IP (AS3356) and Ethernet technologies ensuring that all faults, planned work, activations and requests are carried out to comply with SLA’s and internal processes.

Job Description

The successful candidate will have an established background of working within a similar customer-facing Support role.

Extensive experience of configuration and troubleshooting of customer services on a large network, for an Internet Service Provider, Telecommunications Operator, or in a similar challenging, hands-on environment.

Exhibit a thorough understanding of Implementation and operational issues demonstrated by a practical approach to technical problem solving.

Requires limited direction and guidance with most tasks.

Qualifications

The successful candidate is required to demonstrate knowledge and proven experience in at least one or more of the following areas:

IP technologies:

Understanding of Tier I ISP, BGP traffic engineering, route-maps, prefix-list, peering issues, IPv6

Routing registries (RIPE, ARIN, AFRINIC) and geolocation problems, DNS

Security, DDOS attacks, IP hijacking and route-leaks

Transport technologies :

DWDM and SDH

Dark Fibre

Metro Ethernet 2.0

Alternate Location: UK-London-London Docklands; UK-London-London Other

Requisition #: 208558

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/