CenturyLink Business Operations Analyst in POZNAN, Poland
CenturyLink at http://www.centurylink.com/ (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
CenturyLink is seeking a Senior Operations Analyst to help us transform our business whilst delivering a superior customer experience.
You will have an advanced ability for manipulating and summarizing data, and a high degree of intuition for detecting and diagnosing anomalies.
Working across teams to make sure the best data-driven business decisions get made.
Work closely with business stakeholders to understand our product and operational parameters and use a combination of business intelligence tools to distil and communicate your analysis to management to further our objectives of delivering a superior customer experience.
As a Senior Operations Analyst, you’ll help our data-driven business decisions by creating, maintaining and communicating summaries of operational data through our BI platform and by educating and supporting everyone in their use of data.
Continuously and innovatively develop our BI datasets to meet the needs of a fast-paced organisation.
Work with colleagues to apply statistical rigour to our product, financial and operational data.
Feeding output from Data Analytics to help facilitate business decisions the post-holder will be a key part of the Problem Management and Transformation activities.
Experience in a business analysis function, or equivalent demonstrable advanced capability in a similar mid-level role.
Problem solving experience working with raw/unclean data: detecting anomalies, combining data from multiple sources and applying summary statistics.
Evidence of working with new data analysis applications and gaining proficiency through self-guided learning.
Proven experience of data communication skills (including data visualization) with peers and managers - minimising jargon and focussing on output.
Ability to communicate to leadership which metrics and KPIs are useful / important in diverse settings.
Experience with BI platforms like Power BI, Tableau - with a focus on Power BI preferred.
Advanced expertise with front- and back-end development in BI platforms.
Experience with telecommunication and/or technology sector a strong preference.
Experience in SQL/MONGO a strong advantage.
Alternate Location: PL-Poznan-Poznan
Requisition #: 218875
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know
We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/